Escalation Engineer-US Federal

Job Locations US-MD-Bethesda | US-MA-Cambridge
Req No.
Tech Support

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.


Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

About this Position

The Escalation Engineer will be responsible for providing technical and application support  to our customers and your understanding of networking and networking protocols will be essential. You will troubleshoot and research solutions to networking issues Riverbed’s advanced network simulation tools.

Education & Experience requirements:

  • Top Secret clearance needed.  SCI clearance preferred.
  • At least one year experience in a technical support or systems engineer / admin position, preferably with a networking technology company
  • Experience with simulation software (OPNET, MATLAB) highly desirable
  • BS/MS degree in Computer Science, Information Technology, EE or equivalent experience
  • Strong understanding of enterprise level network architecture
  • Experience in scripting (Python or Perl preferred)
  • Experience with UNIX/Linux
  • Experience with routing/switching protocols
  • CCNA required, CCNP preferred
  • Basic understanding of TCP required
  • Excellent networking and application troubleshooting skills
  • Excellent oral and written communication skills


About Riverbed


Why Riverbed Technology?


If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.




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