Program Manager - Customer and Field Engagement

US-San Francisco
Req No.

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.


Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

About this Position

Title: Customer and Field Engagement Program Manager 

Location: San Francisco, CA 




We are seeking a competent Program Manager to undertake a variety of programs and project management tasks. You will help in planning and organizing programs and activities as well as carry out important operational duties. We are seeking an experienced program manager with event experience who can not only manage event logistics and budget, but understands the event's role in the "big picture" and is able to drive interrelated activities and lead cross-functional teams to maximize the event's impact on our business.


To be an excellent program manager, you must be organized and detail-oriented, comfortable working with diverse teams. If you have further skills in research, budgeting, scheduling, assessment, interpersonal communications, we would like to talk to you.


The goal will be to facilitate the effective management of programs according to the organization’s standards.





  • Develop and execute integrated project plan and logistics for two key events – Sales Kick Off and Partner Summit-, as well as Executive Briefing Center’s on the Road, from initial planning to on-site event management and post event follow up. This includes overall internal alignment on goals, onsite experience, shipping, staffing, data cleansing, archiving, on-site logistics, and pre- and post-event campaigns.
  • Partner with the Executive Briefing Center Manager to formalize the EBC on the Road program and help manage the overall process and execution events on the road.
  • Partner with the Sales Kick Off Event owner to support the planning, project management and execution of the SKO event.
  • Partner with the Partner Summit Event owner to support the planning, project management and execution of Partner Summit.
  • Schedule and organize meetings/events for program team and maintain team meeting agenda
  • Maintain budget and track expenditures/transactions, evaluate results against goals, and generate learnings for improvement.
  • Help build positive relations within the team and external vendors
  • Own tracking activities, if assigned by Event Owner
  • Ensure implementation of policies and practices
  • Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
  • Keep updated records and create reports or proposals for all events.




  • 10+ years of related experience with demonstrated ability to assess, improve, and execute integration
  • Ability to create program goals, messaging, communications, and overall event plans
  • Proven experience as program manager or relevant position
  • Excellent budgeting and vendor management skills.
  • Ability to travel to event location specific to each program assigned.
  • Knowledge of budgeting, bookkeeping and reporting
  • Strong strategic and tactical communication planning and execution skills
  • Tech savvy, proficient in MS Office
  • Ability to work with diversity and multi-disciplinary teams
  • Excellent time-management and organizational skills
  • Outstanding verbal and written communication skills
  • Detail-oriented and efficient
  • BS/BA in business administration or relevant field





About Riverbed

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


Learn more at 


Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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