Sales Systems Analyst - Salesforce

Req No.

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.


Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

About this Position

Title: Sales System Analyst - Salesforce 
Location: San Francisco, CA

Riverbed is looking for a Sales Systems Analyst to join the Worldwide Sales Operations team. This role is part of the Sales Systems and Process team working cross functionally with Sales, Finance, Manufacturing and IT in order to maintain, support and enhance processes and systems required to enable an efficient and effective sales organization. This position is expected to identify/analyze business process and system improvement opportunities, and work with IT on implementation. This position reports to the Director, Sales Systems & Process.

Process and Systems support

  • Work directly with business departments to analyze Sales Business Process gaps, system issues, identify root cause, end to end impact; and partner with IT on solutions and resolution. is one of the key applications
  • Manage enhancements for Sales and Sales Operations. Manage the request, approval and prioritization process
  • Manages end-to-end delivery of enhancements. Designs optimal systems configurations for enhancements
  • Designs optimal systems configurations for enhancements, specifically SFDC

Business Requirements Analysis

  • Participates in requirements gathering by documenting requirements, process models and functional designs
  • In collaboration with business teams and IT, responsible for solution design and documentation for enhancements

Stakeholder Management

  • Participates in stakeholder communications preparation and execution, status reporting by preparing materials, facilitating sessions and documenting outcomes

Testing & Test Design

  • Understands the business problem and technical design, and develops test cases in alignment with business teams and IT

Training and Change Management

  • Provides support in creating and maintaining materials for SME training
  • Designs optimal systems configurations for enhancements






  • SFDC admin certification required
  • Bachelor’s degree
  • Design and implementation experience across and related systems a plus.
  • 2 or more years’ experience in a Business Systems Analyst role
  • Strong analytical skills in analyzing complex problems, processes, and systems to propose solutions
  • Great business facing skills, understanding of sales and marketing business needs that drive systems requirements
  • Ability to document interfaces and data flows
  • Excellent written/verbal communication skills
  • Ability to quickly learn new systems, processes, and technology
  • Experience with Project Management tools and methodology a plus




About Riverbed

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


Learn more at 


Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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