Operations Analyst – Professional Services (Contractor)

US-NY-New York
Req No.
Professional Services

Company Overview

Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platform™ takes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.


Riverbed is a pre-IPO opportunity with over $1 billion in revenue headquartered in San Francisco with branch offices around the globe.

About this Position

Title: Operations Analyst – Professional Services

Location: New York, New York


Riverbed seeks an Operations Analyst to support the Professional Services Consulting and Training delivery teams on a full-time, 40 hours per week, contract basis.


  • Monitor internal ticketing system and process ticket requests from the field for a variety of project related events- project setup, expense management, invoicing
  • Work in Oracle Project Accounting system to process revenue recognition events- invoicing, credits, re-bills
  • Monitor Oracle Time and Labor system and assist delivery team in resolving timesheet related issues
  • Research PS related inquiries from PS employees and other internal Riverbed partners
  • Create and distribute reports on a recurring schedule
  • Sending communication to the Global PS organization for a number of PS related items- time entry reminders, Department All Hands calendar invites, etc.
  • Book travel, expense reporting, calendar management, offsite planning and organization for department SVP


  • BS/BA, or equivalent required
  • Moderate Microsoft Excel experience
  • Moderate Microsoft PowerPoint experience
  • Moderate Microsoft Office experience
  • Excellent communications and interpersonal skills
  • Ability to multi-task
  • Must thrive in a fast-paced, results oriented environment
  • Team player with a positive and hardworking attitude
  • Must be reliable, responsive, a self-starter, and motivated to find solutions to business problems


About Riverbed

If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


Learn more at www.riverbed.com. 


Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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