Riverbed Technology, Inc.

  • Senior Technical Writer

    Job Locations US-San Francisco
    Req No.
  • Company Overview


    Riverbed solutions help companies transition from legacy hardware to a new software-defined and cloud-centric approach to networking and application delivery for the digital age. The Riverbed Application Performance Platformtakes Riverbed’s SD-WAN solution for agile networking that really works, and adds to this digital backbone industry-leading solutions for WAN optimization and hybrid networking, for branch IT orchestration, and for end-to-end visibility from device to cloud. All these solutions are integrated in a flexible, modular, digital architecture that delivers any apps, data and services from any public or private cloud across any network to any end-point, with the best possible user experience as determined by business policy.


    Riverbed is a pre-IPO opportunity with over $1 billion annually in revenue headquartered in San Francisco with branch offices around the globe.

    About this Position



    • Write hardware and software documentation for networking products, including installation and configuration guides, command-line reference manuals, user guides, and online help.
    • Work with engineers, QA, and Support to research and obtain highly technical information and incorporate into documentation.
    • Manage projects by: preparing project plans and schedules; meeting assigned deliverables; closely tracking projects to identify and remove roadblocks and escalate issues as needed.
    • Establish, maintain, and report weekly status of projects to all participants.
    • Follow Technical Publications department style and usage guidelines.
    • Develop online help using single sourcing.


    The most successful candidates will possess:



    • Proven ability to communicate technical concepts clearly and effectively.
    • Experience with HTML and online help systems using single sourcing.
    • Experience in documenting networking, cloud, and virtualization products.
    • Strong attention to detail and accuracy.
    • Knowledge of UNIX or LINUX based systems.
    • Knowledge of version control systems such as Subversion and GIT.
    • Experience with product development software for Agile environments such as Jira.
    • Ability to project manage a document set that includes installation guides, user guides, and an online help system.
    • Ability to research and analyze complex technical information.
    • Ability to communicate and work with diverse staff.
    • Ability to identify and communicate risks before they affect project deadlines or deliverable quality.
    • Writing samples demonstrating a clear and effective style, relative to an administrator or networking environment.



    • Bachelor's degree or higher.
    • Familiarity with FrameMaker and WebWorks Publisher.
    • Experience with online help projects using single sourcing.
    • Experience with HTML.
    • Substantial experience with writing for technical audiences.
    • A minimum of five years experience as a technical writer.
    • You will be asked to provide writing samples.



    About Riverbed

    Why Riverbed Technology?


    If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


    Learn more at www.riverbed.com


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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