Riverbed Technology, Inc.

  • Sr. Manager Partner Program Operations

    Job Locations US-San Francisco
    Req No.
  • Company Overview

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.


    About this Position

    Title: Senior Manager, Partner Program Operations


    Location: San Francisco, CA 


    The Position

    The Senior Manager of Partner Program Operations will play a critical role in supporting channel program management and field channel sales in driving business strategies and operational goals.  Responsibilities include managing execution of the partner program, including partner funds and partner discounts. It also includes working both strategically and tactically, advising and executing on the appropriate methodologies that will enable channel sales to achieve their short and long-term objectives as it relates to channel sales revenues, profit and market development.

    Reporting Relationships

    The Senior Manager of Channel Program Operations will report to the Director, Global Channel Operations, and will be a key contributor of the Global Channel Team.


    • Program Operations Management: Management of partner program execution including:


    • Development and documentation of partner program operational processes
    • Program compliance and rebate eligibility
    • Program benefits including administration of programmatic discounts in the system and rebates for all partner types
    • Marketing Development Fund (MDF) and Business Investment Fund (BIF) program management
    • Work with Channel Marketing team do define the partner MDF ROI process
    • Manage two program administrators who manage the day to day functions of the program benefits including administration of Marketing Development Fund (MDF) and Business Investment Fund (BIF) requests, approvals and claim


    • Partner Process/Project Management: Management of improvements to partner processes including:


    • Project manage business requirements specific for partners including establishing requirements, documenting feature requests, cross-functional meetings, and driving through to completion and delivery of program metrics with our sales operations and IT teams.
    • Partner with the Sales Systems team to refine SFDC design related to channel initiatives
    • Coordinate documentation and communication on channel process, policies and procedures to support the channel road map.


     Background & Experience

    The objective is to recruit an experienced professional who will take ownership and responsibility for the operational side of partner program operations management, provide leadership and contribute effective management processes, foster a positive and energetic work atmosphere, and maintain a cross functional relationship between the Channel organization, Channel Sales, Channel Marketing, Finance, IT and the rest of the company.

    About Riverbed

    If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


    Learn more at www.riverbed.com. 


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Don't see the ideal job for you posted today? Connect with us for general consideration for future opportunities at Riverbed.