Riverbed Technology, Inc.

  • Manager Channel Sales Operations and Systems

    Job Locations US-San Francisco
    Req No.
  • Company Overview

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.


    About this Position

    Title: Manager, Channel Sales Operations and Systems

    Location: US Open - remote

    The Position:This individual will help define the requirements and project manage the development of key partner tools, systems and programs. Included in this role is ownership of channel process, data and settings in Riverbed Salesforce. The ideal candidate is a solution-oriented individual who has strong partner systems and data analytics skills. They are experienced in skillfully managing projects with cross-functional teams including channel sales, sales operations and IT.

    Reporting Relationships:

    The Manager, Channel Sales Operations and Systems is a position at Riverbed, reporting to the Director of Global Channel Operations.


    • Responsible, in collaboration with sales systems and IT team, for implementing all changes required by channel in Salesforce
    • Maintain current processes and implement improvements to enhance partner experience, increase partner autonomy and accelerate sales cycles
    • Identify, track and resolve systems and reporting issues related to channel business
    • Manage channel systems projects through all phases of the development cycle; from analysis, modeling, and design through implementation and tracking metrics for success and systems evolution
    • Collaborate with key internal stakeholders, partners, and field teams to collect requirements, synthesize inputs and put a plan in place
    • Track and resolve system issues and enhancements requested by channel
    • Coordinate with suppliers and internal teams on integrations to other systems from/to Salesforce
    • Define/refine and document requirements and scope for operational execution
    • Facilitate adequate channel sales reporting to the field to ensure the business has information at their disposal to make decisions
    • Coordinate communication and enablement on policies and procedures to support the channel road map
    • Provide additional support on overall partner data and systems
    • Other projects and responsibilities may be added at the manager’s discretion.

     Background & Experience:

    The objective is to recruit an experienced professional who will take ownership and responsibility for the operational side of partner program operations management, provide leadership and contribute effective management processes, foster a positive and energetic work atmosphere, and maintain a cross functional relationship between the Channel organization, Channel Sales, Channel Marketing, Finance, IT and the rest of the company.

    • Minimum 5-7 years working in Salesforce supporting channel sales or channel programs
    • Experience building & leading global projects from ideation to incubation through execution


    About Riverbed

    If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


    Learn more at www.riverbed.com. 


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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