Riverbed Technology, Inc.

  • America's Collections Specialist

    Job Locations US-San Francisco
    Req No.
  • Company Overview

    Position: America’s Collection Specialist

    Location: San Francisco, CA


    Riverbed, The Digital Performance Company, enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform, brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes. At more than $1 billion in annual revenue, Riverbed’s 30,000+ customers include 98% of the Fortune 100 and 100% of the Forbes Global 100. Learn more at www.riverbed.com


    With over 2,000 employees globally, Riverbed offers the rewarding experience of working with some of the smartest, most passionate, and nicest people in the industry who are changing the world through cutting edge technology and applications. Each of us is committed to delivering the strategies, architectures and technologies that our partners and customers need to control, optimize and have visibility into their networks and applications.


    Positions Summary:

    The Collections Specialist is responsible for management of a portfolio of accounts within a defined geography, consisting of both channel partner and end-user accounts.  The position manages cash collections to closure of the invoice on the receivable.  This includes cash receipt and closure of the invoice.  The position reports to the America’s Credit and Collection Manager and being an equal team member to global.  During the collections process teaming with the customer and cross-functional team includes sales, sales operations, marketing, revenue accounting, tax, billing, etc. is required.  The primary focus is to drive strong collections and exceed quarterly cash, aging and DSO metrics.  The position will additionally be responsible for timely cash application, processing of credit memos as required, monthly reporting and audit compliance.



    • Drive to closure all past due items while achieving quarterly departmental and company DSO, cash collection and ageing, unapplied cash and audit compliance goals.
    • Communicate detailed AR Statements timely with all customers
    • Maintain timely and accurate updates of collection notes by account and invoice on shared drive
    • Secure timely commitments to pay
    • Follow standard company escalation process
    • Escalate and resolve disputes timely
    • Partner with customer and internal teams to resolve any payment disputes or delays beyond terms.
    • Capture and report root cause preventing payment, especially where trend occurs.
    • Secure sales tax exemption certificates and coordinate credit memo processing with tax and billing.
    • Partner with cash application team to enjoy cash payments or credit memos are applied timely.
    • Assist with input on Over 60 transactions for completion of the quarterly bad debt reserve
    • Review applicable customer master information and report any errors for timely correction to Credit Manager
    • Contribute to efforts to develop policies and procedures to streamline AR management, collections, credit and revenue operations processes.



    • 4-6 years or work experience in hi-tech industry
    • Business or Accounting degree or equivalent work experience
    • Oracle Experience
    • Strong interpersonal communications skills - ability to communicate effectively and team with all levels of management, strong problem solving skills and detailed oriented.
    • Excel and Word skills
    • Through understanding of the sales quotation to invoice and cash collection process
    • Excellent written and verbal communication skills



    Why Riverbed Technology?

    If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


    Learn more at www.riverbed.com


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.







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