Riverbed Technology, Inc.

  • Escalation Engineer

    Job Locations US-CA-Sunnyvale
    Req No.
    Tech Support
  • Company Overview

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.

    About this Position

    The Escalation Engineer will be responsible for providing technical and application support  to our customers and your understanding of networking and networking protocols will be essential. You will troubleshoot and research solutions to networking issues Riverbed’s advanced network simulation tools.

    Education & Experience requirements:


    • BS in Computer Science, Computer Applications, Electrical Engineering or Telecommunications required, MS highly desired.

    • At least three years’ experience in a technical support position, preferably with a networking technology company. (New college grads with an appropriate engineering degree will be considered)
    • In depth knowledge and hands on experience with SAN, NAS, NFS, SCSI, RAID, device drivers, Linux and Windows file systems.
    • Deep knowledge of networking, understanding of packet flow and TCP session establishment.
    • Experience reading and understanding packet captures using Sniffer and/or Ethereal/Wireshark.
    • Extensive knowledge of routing protocols and thorough understanding of TCP. 
    • Basic understanding of WAN technologies, bandwidth and latency.
    • Experience with general routing/switching, policy based routing, spanning-tree, VLANs and VLAN trunking (WCCP a big plus).
    • Experience with any of the following is a plus: QoS, Netflow, NAT, SSL, HTTP, CIFS, MAPI, NFS, Firewalls, RAID
    • Experience with UNIX/Linux/MS, scripting is a plus.
    • Hands-on experience with OPNET or Riverbed products is a plus.
    • Cisco CCNP or CCIE is highly preferred.
    • Excellent communications skills, both oral and written.
    • Excellent troubleshooting skills.
    • Multilingual a plus.
    • Prior or current security clearance a plus, but not required.


    About Riverbed

    Why Riverbed Technology?


    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.


    Learn more about Riverbed: www.riverbed.com

    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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