Riverbed Technology, Inc.

  • Senior Technical Writer - NPM

    Job Locations US-MA-Cambridge | US-CA-Sunnyvale | US-San Francisco | US-NH-Nashua
    Req No.
  • Company Overview


    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.

    About this Position



    • Write hardware and software documentation for networking products, including installation and configuration guides, user guides, and online help.
    • Work with Product Management, Engineers, QA, and Support to research and obtain highly technical information and incorporate into documentation.
    • Manage projects by: preparing project plans and schedules; meeting assigned deliverables, closely tracking projects to identify and remove roadblocks and escalate issues as needed.
    • Establish, maintain, and report weekly status of projects to all participants.
    • Work with the other Technical writers and Engineering to explore new potential methods for delivering user assistance (Experience with similar is a plus).
    • Must be self-directed and resourceful, comfortable working with minimal support as a member of a software development team.
    • Must embrace a demanding workload in a fast-paced environment as a desirable challenge.


    The most successful candidates will possess:


    • Proven ability to communicate technical concepts clearly and effectively.
    • Experience in documenting networking, cloud, and monitoring products.
    • Strong attention to detail and accuracy.
    • Strong knowledge of TCP/IP networking.
    • Knowledge of version control systems such as Subversion and GIT.
    • Ability to manage document set projects that includes installation guides, user guides, and an online help system.
    • Ability to research and analyze complex technical information.
    • Ability to communicate and work with diverse staff across multiple locations.
    • Ability to identify and communicate risks before they affect project deadlines or deliverable quality.
    • Experience with HTML and online help projects using single sourcing is a plus.
    • Illustration skills and familiarity with illustration tools are a plus.




    • Bachelor's degree or higher.
    • Familiarity with Adobe Robohelp or Madcap Flare or similar product.
    • Possess excellent knowledge of FrameMaker and WebWorks Publisher.
    • Substantial experience with writing for technical audiences.
    • A minimum of five years of experience as a technical writer (preferably with enterprise class or carrier class networking products).
    • Candidates asked to provide writing samples.



    About Riverbed

    Why Riverbed Technology?


    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.


    Learn more about Riverbed: www.riverbed.com

    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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