Riverbed Technology, Inc.

  • Senior Technical Writer - APM

    Job Locations US-NH-Nashua | US-MD-Bethesda
    Req No.
    2018-4795
    Category
    Engineering
  • Company Overview

     

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible

     

    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.

    About this Position

    Riverbed is looking for someone who loves communicating clearly and enjoys learning. You will be required to create high quality, clear, technical content for the online help of our SteelCentral AppInternals product, part of Riverbed’s industry-leading APM suite.

     

     

    Responsibilities:

     

    • Research, write, and maintain documentation: UI help, product configuration, reference material, developer APIs, and knowledge-base articles.
    • Work with Product Managers, Engineers, QA, and Support to obtain details of features.
    • Install and use internal and production versions of the product to develop and validate material.
    • Be a user advocate for the software.
    • Manage projects: closely track engineering tasks to create, schedule, and complete documentation tasks.
    • Work with other Technical Writers and Engineering to explore new ways to deliver user assistance.

     

    The most successful candidates will possess:

     

    • Experience documenting application monitoring products.
    • Curiosity and persistence to investigate, understand, and influence features.
    • Ability to work independently, dynamically, proactively, self-starter.
    • Excellent writing, research, interviewing and interpersonal-communication skills.
    • Knowledge of version control systems such as GIT.
    • Working knowledge of UNIX, Windows, Java, .NET, virtual and container environments a plus.
    • Experience documenting REST APIs a plus.
    • Experience with the Zoomin documentation portal a plus.

     

    Requirements:

     

    • Bachelor's degree or higher
    • Five years of experience as a technical writer
    • Knowledge of FrameMaker and WebWorks
    • Substantial experience writing for technical audiences
    • Ability to grasp technical concepts quickly
    • Availalble Writing Samples

     

     

    About Riverbed

    Why Riverbed Technology?

     

    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

     

    Learn more about Riverbed: www.riverbed.com


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

     

    *LI-JG1

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