Riverbed Technology, Inc.

  • Senior Technical Writer - SD-WAN

    Job Locations US-San Francisco | US-CA-Sunnyvale
    Req No.
  • Company Overview


    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.

    About this Position



    • Write hardware and software documentation for networking products, including installation and configuration guides, command-line reference manuals, user guides, and online help.
    • Work with engineers, QA, and Support to research and obtain highly technical information and incorporate into documentation.
    • Manage projects by: preparing project plans and schedules; meeting assigned deliverables; closely tracking projects to identify and remove roadblocks and escalate issues as needed.
    • Establish, maintain, and report weekly status of projects to all participants.
    • Follow Technical Publications department style and usage guidelines.
    • Develop online help using single sourcing.


    The most successful candidates will possess:



    • Experience in documenting enterprise level networking, cloud, and virtualization products is a must.
    • Proven ability to communicate technical concepts clearly and effectively.
    • Experience with HTML and online help systems using single sourcing.
    • Strong attention to detail and accuracy.
    • Knowledge of UNIX or LINUX based systems.
    • Knowledge of version control systems such as Subversion and GIT.
    • Experience with product development software for Agile environments such as Jira.
    • Ability to project manage a document set that includes installation guides, user guides, and an online help system.
    • Ability to research and analyze complex technical information.
    • Ability to communicate and work with diverse staff.
    • Ability to identify and communicate risks before they affect project deadlines or deliverable quality.
    • Writing samples demonstrating a clear and effective style, relative to an administrator or networking environment.



    • Bachelor's degree or higher.
    • Familiarity with FrameMaker and WebWorks Publisher.
    • Experience with online help projects using single sourcing.
    • Experience with HTML.
    • Substantial experience with writing for technical audiences.
    • A minimum of five years experience as a technical writer.
    • You will be asked to provide writing samples.

     Ideally we'd like this person to be located in the San Francisco Bay Area but we are willing to consider strong candidates who would work remote.


    About Riverbed

    Why Riverbed Technology?


    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.


    Learn more about Riverbed: www.riverbed.com

    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.




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