Riverbed Technology, Inc.

  • Field Sales Operations Manager

    Job Locations US-San Francisco
    Req No.
  • Company Overview

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.


    We are seeking the best entrepreneurial Software Sales professionals to generate and increase sales within an assigned set of Named Accounts.


    About this Position

    Title: Field Sales Operations Manager  

    Location: San Francisco 


    We are looking to hire a Field Sales Operations Manager. The Field Sales Operations Manager is responsible for the development, improvement, execution, tracking, and adoption of sales systems, processes, enablement, and data. This position works closely with members of the Sales Leadership, and serves as a hub for information to assist in making decisions that help drive our business forward in a continuous improvement environment.



    • Serve as a sounding board for sales management to identify creative solutions to new problems and improve the business performance by increasing business intelligence
    • Maintain regular interaction with business leadership, balancing a drive for accountability to plans and/or projects, while maintaining effective business relationships
    • Establish processes to help operations yield productivity improvements
    • Support and enable sales in forecasting and pipeline management and SFDC hygiene
    • Analyze the health of the account and territory coverage leveraging KPI’s and performance metrics
    • Develop strategic partnership with management and cross-functional teams as well as peers to enable sales around updates and changes in sales processes
    • Serve as a Subject Matter Expert for Rules of Engagement and supporting sales on account/territory coverage
    • Objectively review disputes identified by reps in the context of Riverbed Sales Rules of Engagement
    • Ensure visibility for appropriate stakeholders and sales management as disputes are identified and escalated
    • Documenting and tracking all active account disputes raised to Field Operations
    • Providing ongoing trainings and governance to the Rules of Engagement and coverage model
    • Making administrative/tactical updates in SFDC and communicating these updates to the Commissions team
    • Participate in ad hoc projects for Sales Leadership/management as business needs evolve


    • Detail-oriented and able to manage multiple tasks and deadlines.
    • Strong analytical and time management skills.
    • Ability and desire to thrive in a fast paced, unstructured environment.
    • Customer-first attitude with a focus on problem solving.
    • Conscientious of the sensitive nature of information.
    • Critical thinker willing to research and validate claims made by Sales Reps
    • Flexibility and ability to adjust on the fly to new demands; sense of urgency
    • Extremely strong executive presentation and engagement skills
    • Self-motivated with a highly collaborative style and strong influence skills
    • Excellent interpersonal, oral and written communication skills.

    Education and Work Experience:


    • A four year degree is required.
    • Superior skills in analytical and presentation tools such as Excel and PowerPoint
    • 4-5+ sales operation, sales administration and analytics experiences.
    • Knowledge of Oracle ERP, MDM, Salesforce.com, CPQ systems a plus
    • Knowledge of sales incentive compensation concepts, designs, and administration with ability to build sales, financial, or compensation models/scenarios a plus.




    About Riverbed

    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.


    Learn more about Riverbed: www.riverbed.com


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


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