Riverbed Technology, Inc.

  • Manager, Cloud Operations

    Job Locations US-IL-Champaign
    Req No.
    2018-4847
    Category
    Engineering
  • Company Overview

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.

     

    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.

     

    About this Position

    Riverbed is looking for a Manager, Cloud Operations. We are currently operating in a follow-the-sun model around the globe (Europe, Asia, US) and looking to enhance this with a 24 x 7 operations team located in Champaign, Illinois. You will be the founding manager of this team. Your goal is to ensure the reliability of our cloud services across all product lines as an internal first-level support for our existing customer facing support department. Planned and unplanned incident/change management will be in tight coordination with our global experienced Cloud Operations team.

     

    Riverbed Cloud Services are network focused and help our customers to improve their digital performance in nearly all areas of modern networking. 

     

    Responsibilities:

    • Provide 24 X 7 operations for Cloud Services in AWS, Azure and Google Cloud Platform.
    • Ensure customer SLAs.
    • Manage the hiring process for your new team.
    • Manage customer escalations for Cloud Operations in close coordination with our Support department.
    • Manage the relationship with the Cloud Hosting/3rd party providers.
    • Work with the Cloud Ops Engineering team to build/use automation tools to provide fast, compliant list of cloud operations.
    • Coordinate with Engineering to provide product related automation needs.
    • Implement and oversee Security policy, monitoring, guidelines and compliance for our Cloud Services.
    • Conduct System Outage Analysis to prevent the reoccurrence of incidents.



    Qualifications: 

    • Solid track record of building, motivating and managing highly effective operation teams
    • Hands-on experience building complex, scalable, and high-performance data centric system software architectures or network automation frameworks ideally with a central management focus
    • Have extensive experience with Configuration Management Systems like Ansible, Puppet or Chef
    • Proven ability to simultaneously manage multiple products in production, pre-prod, quality, performance, and development environments with varying technologies and lifecycles
    • Experience with operating system scripting, programming languages, agile project management practices
    • Proven ability to work effectively in a fast-paced, iterative development environment

     

    About Riverbed

    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

     

    Learn more about Riverbed: www.riverbed.com

     

    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

     

    *LI-JG1

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