Riverbed Technology, Inc.

  • Field Channels Operations Manager

    Job Locations US-San Francisco
    Req No.
  • Company Overview

    With a powerful combination of Digital Experience, Cloud Networking, and Cloud Edge solutions, Riverbed – The Digital Performance Company –  provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and visibility, while dramatically accelerating business performance and outcomes. As businesses transform digitally and experiment with new technologies, they partner with Riverbed to push boundaries, increase performance, and rethink possible.


    Riverbed is a pre-IPO opportunity with over $1 billion in revenue and 30,000+ customers – including 98% of the Fortune 100 and 100% of the Forbes Global 100.


    About this Position

    Title: Field Channels Operations Manager
    Location: Anywhere in US



    We are looking to hire a Field Channel Operations Manager. The Field Channel Operations Manager is responsible for the development, improvement, execution, tracking, and adoption of sales systems, processes, enablement, and data. This position works closely with members of the Channel Sales Leadership team, and serves as a hub for information to assist in making decisions that help drive our business forward in a continuous improvement environment.

    Job Requirements:

    • Work with Channel Operations to build systems of measurement around our performance metrics for our partners and our sales people
      • Build dashboards and reports that convey these measurements and are quickly and easily accessible for sales and sales management
      • Develop partner reporting for business reviews
    • Manage the Quarterly Business Review (QBR) process building the template and inserting system driven data for each report
    • Provide data analytics on market information, partner to seller mapping, information coming out of our various data sources
    • Build a forecasting system for sales through partners
    • Serve as a sounding board for sales management to identify creative solutions to new problems and improve the business performance by increasing business intelligence
    • Maintain regular interaction with business leadership, balancing a drive for accountability to plans and/or projects, while maintaining effective business relationships
    • Establish processes to help operations yield productivity improvements
    • Support and enable sales in forecasting and pipeline management and SFDC hygiene
    • Analyze the health of the account and territory coverage leveraging KPI’s and performance metrics
    • Develop strategic partnership with management and cross-functional teams as well as peers to enable sales around updates and changes in sales processes
    • Serve as a Subject Matter Expert for Rules of Engagement and supporting sales on account/territory coverage
    • Serve as a Subject Matter Expert for the operational side of the RISE program, Deal Registration, Non-Standard Discount (NSD), etc.
    • Making administrative/tactical updates in SFDC and communicating these updates to the Commissions team
    • Lead ad hoc projects for Sales Leadership/management as business needs evolve


    • Expert level at building reports and Dashboards in tools such as Salesforce.com, Oracle, Excel, Tableau and BI tools
    • Ability to work with large amounts of data to provide actionable intelligence
    • Detail-oriented and able to manage multiple tasks and deadlines.
    • Strong analytical and time management skills.
    • Ability and desire to thrive in a fast paced, unstructured environment.
    • Customer-first attitude with a focus on problem solving.
    • Conscientious of the sensitive nature of information.
    • Critical thinker willing to research and validate claims made by Sales Reps
    • Flexibility and ability to adjust on the fly to new demands; sense of urgency
    • Extremely strong executive presentation and engagement skills
    • Self-motivated with a highly collaborative style and strong influence skills
    • Excellent interpersonal, oral and written communication skills.

    Education and Work Experience:

    • A four year degree is required.
    • Superior skills in analytical and presentation tools such as Excel and PowerPoint
    • 4-5+ sales operation, sales administration and analytics experiences.
    • Knowledge of Oracle ERP, MDM, Salesforce.com, CPQ systems a plus
    • Knowledge of sales incentive compensation concepts, designs, and administration with ability to build sales, financial, or compensation models/scenarios a plus.

    About Riverbed

    Riverbed offers a rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

    Learn more about Riverbed: www.riverbed.com


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.


    TAGS: APM, DevOps, End-User Experience Monitoring, EUE,


    *LI-TC1 NET instrumentation,.NET monitoring,.NET analysis,.NET performance, service map,Dashboard,application dashboard, single pane of glass, Application Performance Management, APM Tools, Digital performance management, digital customer experience, customer experience monitoring, application monitoring, application instrumentation, bytecode instrumentation, Java monitoring, Java analysis, Java performance



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