Riverbed Technology, Inc.

  • Learning and Development, Operations Manager

    Job Locations US-San Francisco
    Req No.
    Human Resources
  • Company Overview

    Title:  Learning and Development, Operations Manager

    Location: San Francisco, CA


    Riverbed, The Digital Performance Company, enables organizations to maximize digital performance across every aspect of their business, allowing customers to rethink possible. Riverbed’s unified and integrated Digital Performance Platform, brings together a powerful combination of Digital Experience, Cloud Networking and Cloud Edge solutions that provides a modern IT architecture for the digital enterprise, delivering new levels of operational agility and dramatically accelerating business performance and outcomes. At more than $1 billion in annual revenue, Riverbed’s 30,000+ customers include 98% of the Fortune 100 and 100% of the Forbes Global 100. Learn more at www.riverbed.com


    With over 2,000 employees globally, Riverbed offers the rewarding experience of working with some of the smartest, most passionate, and nicest people in the industry who are changing the world through cutting edge technology and applications. Each of us is committed to delivering the strategies, architectures and technologies that our partners and customers need to control, optimize and have visibility into their networks and applications.

    Riverbed is seeking a customer focused, motivated, analytical, and solutions oriented L&D Operations Leader based at our beautiful San Francisco Headquarters. This individual will have a blended role as LMS administrator, budget manager, and learning specialist for our global organization.  They will report to the Director of L&D, and will manage one direct report.   





    L&D Operations

    • Supervise Training Coordinator and all aspects of their position.
    • Oversee all LMS functionality, monitoring course scheduling and execution.
    • Monitor and assist in class enrollments/invite cadence and necessary class cancellations.
    • Manage L&D budget, vendor contracts, invoice payments and processing.
    • Plan, create and execute communication and events for high potential program, including class invitations, webex meetings, 360 survey’s, training sessions, and dinners.
    • Lead and or participate in HR and L&D special projects, such as all hands meetings.


    LMS Administration (Sumtotal)

    • Maintain LMS functionality, general configuration, notification settings, and user feed errors.
    • Resolve all LMS support cases, collaborating as a Super Admin w/ other LMS admins and IT.
    • Identify and resolve individual user issues, and day to day bugs in the LMS, reporting, completion settings, and account discrepancies. Consult as the subject matter expert with partners and users to find solutions.
    • Create LMS assignments, specifically responsible for semi-annual compliance/FCPA training execution, weekly tracking, and completion.
    • Lead systems migration, integration, and change management for the Sumtotal Tool.
    • Continuously seek out improvements to our processes and activities cross-functionally to create a positive learning experience for users.
    • Keep current with LMS/HR tool trends and developments and apply learning to improve internal tool and processes.
    • Develop and support user training for Learn users/admins & provide other education, tools, and tips for users
    • Consult with corporate leaders to setup/coordinate classes and learning paths.
    • Provide training course completion reports as needed.



    • Manage and maintain $1+ million dollar annual L&D Budget, incorporating all training cost detail by vendor and course. (Facilitator cost, materials cost, shipping cost, travel costs, etc.)
    • Request POs, submit and track all vendor and internal invoices, process team credit card payments.
    • Track all vendor travel invoices to ensure timely payment within budgeted quarter.
    • Present expense update and forecast to Finance Team monthly/quarterly.
    • Coordinate Vendor contract negotiations, contract maintenance, monitoring and renewal.





    Skills List

    Proficiency in:

    • Budget preparation, forecasting, accruals, payments and analysis
    • Learning Management System administration and troubleshooting
    • Excel, Sharepoint, Office 365, Webex, MS office suite
    • Project and Event Planning, Management and Execution
    • Ability to identify inefficiencies and present solutions
    • Analytical and creative thinking skills
    • Problem Solving skills
    • Vendor Management
    • Supervisory Skills
    • Extraordinary productivity and time management skills





    Why Riverbed Technology?

    If you are a high-achiever who wants to be part of a dynamically growing, billion dollar plus company, then you should look closely at Riverbed.  We offer the rewarding experience of working with the best minds in the industry that are changing the world through cutting edge technology and applications. The company has been recognized multiple years for attracting and retaining today’s top talent as a great place to work by Glassdoor, Fortune magazine’s 20 Great Workplaces in Tech and by numerous other publications.


    Learn more at www.riverbed.com


    Riverbed is proud to be an affirmative action (AA) and equal employment opportunities (EEO) employer.  All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.






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